Refund policy

Exchange Policy for Sustainable Choices

At LMS By Lina Mayorga, we prioritize your satisfaction and strive to offer a seamless shopping experience aligned with our commitment to sustainability. While we don't accept returns due to our made-to-order philosophy, we gladly provide exchanges or store credit under the following circumstances:

Conditions: To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Size or Color Exchange: Swap your item for another size or color to ensure the perfect fit and style.
Another LMS Product: Choose an alternative LMS By Lina Mayorga product that suits your preferences.
Same Product Exchange: In the rare event of receiving a damaged or defective item, we offer an exchange for the same product.
Free Shipping: We will send you a return label free of charge, please pack the items in their original conditions and packaging.

This exchange policy is rooted in our dedication to sustainability. By avoiding returns, we collectively contribute to reducing waste and minimizing the environmental impact of fashion. We appreciate your understanding and commitment to sustainable choices.

To initiate an Exchange, Please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at customer@linamayorga.com within 30 days of receiving your item.
  2. Provide Details: Clearly state your reason for exchanging the item and provide any necessary details.
  3. Check Email: Our customer support team will reach out to you as soon as possible.

Thank you for joining us on the journey toward a more sustainable and wasteless future!