Frequently Asked Questions
- Where are your garments made?
Our garments are proudly made in Los Angeles, USA. We prioritize local production to reduce our environmental impact and support the community.
- Where is the size chart? Is this unisex?
Discover the Perfect Fit with our Size Chart
- What is your customer service email?
- What’s your refund policy?
At LMS By Lina Mayorga, nothing is more important than our customers' happiness. If you are not satisfied with your purchase, please contact email@example.com .You may be eligible for an exchange for another item, subject to terms and conditions.
- Is your company PETA and Climate neutral certified?
Yes we are working on becoming certified
- What is a Pre-Order item?
At LMS By Lina Mayorga, we proudly embrace a slow fashion ethos. Each item is created when ordered, reducing waste and avoiding overproduction. Please keep in mind that production and delivery times may have their own unique schedules, ensuring a thoughtful and sustainable process. Learn more about our commitment to sustainability on our dedicated page.
- When would I get my LMS piece?
At LMS, our commitment to slow fashion means your pieces are made to order, ensuring quality and sustainability. We'll keep you updated at every stage of the production and delivery, with an average timeframe of 3 to 6 weeks depending on amount of orders. Your patience guarantees a piece crafted with care. Thank you for choosing mindful fashion
- What is your returns policy?
Full price items can be returned within 30 days of delivery. Items must be returned in their original, unworn condition with tags attached. Proof of purchase is mandatory for any warranty claim, return, refund, or repair. Email us at firstname.lastname@example.org
- Why is LMS a sustainable brand?
From utilizing vegan materials like innovative kapok tree fibers to practicing local production in Los Angeles, every choice is a step towards a greener future. Our slow fashion philosophy ensures that each garment is crafted on-demand, minimizing waste and emphasizing quality over quantity. We invite you to explore the details of our sustainable journey on our dedicated Sustainability page.